Eduard Heights Proposal

Please complete the registration form at the bottom of this page to register your interest in this project.

• Once 40 or more people have registered, we will confirm that the project is going ahead.

• Only then is the project fee payable.

• The project will start when installation fees have been paid

General Terms & Conditions

1. Ownership
   1. Meters hardware belong to the customer installed.
   2. Metering communication equipment remains the property of Motu.
2. Communication Responsibility
   1. Motu is responsible for monitoring and maintenance of all communication layers and equipment.
3. Physical Security
   1. Landlords are responsible for the physical security of equipment and wiring.
4. Internet Connectivity
   1. Smart metering relies on internet connectivity.
   2. Motu provides GSM (cell phone) connectivity only.
   3. It is recommended that the property provide a fibre internet connection to minimize connectivity issues.
5. Data Granularity
   1. Prices based on hourly meter readings.
6. Workmanship Warranty
   1. All Motu work is covered by a 12-month workmanship warranty.
7. Hardware Monitoring
   1. All hardware is monitored. The Building Manager /Managing Agent / Trustees are responsible for first-line responses to system alerts to minimize callout costs to landlords.
8. User Management
   1. The managing agent is responsible to adding and removing landlord users.
      1. When a managing agent links a unit to a landlord user, Motu accepts this as proof of ownership.
   2. Landlords or their agents are responsible to adding or removing tenant users.

Motu Application and Functions

9. Legal Advice
   1. Motu offers no legal advice on how to use the functionality.
   2. Motu operates according to agreed rules, which should be made clear in the lease.
      1. Which services are defined as prepaid.
      2. How rent will be collected and the impact on prepaid services when the wallet balance is negative due to non-payment.

• Other agreed charges that will be set up by the landlord to bill to the tenant wallet.

1. Promise-to-Pay is provided at the landlord’s option, and they reserve the right to withdraw this service, at their sole discretion.

10. Operational Rules
    1. Motu will not interfere with the operational rules implemented. Motus responsibility is to control and report accurately, manage cash legally and safely, and report faults to the nominated person when action is required.

Financial

11. Project payment terms
    1. Payment will only be requested once 40 people or more have registered interest.
    2. Once the required number of people have registered, each registered landlord will receive a login which will provide the details for payment of the installation fees.
    3. Once all installation fees are received the project will be initiated.
12. Payment terms
    1. Monthly fees are charged on the 1^st of the month.
    2. Fees will be deducted from money collected on the landlords’ behalf and the net amount paid to the landlord.
13. Price increases
    1. The monthly fee will increase by CPI annually on 1 March.
14. Payments to Motu
    1. All payments made to Motu are into an insured trust account, compliant with all laws and regulations.
    2. Cash payments can be made at any shop with a TopItUp terminal.
       1. Currently 3%
    3. EFT payments are made from your bank to Motu bank. Like any other payment.
       1. Currently 0% for fair use.
       2. Receipts by EFT are processed weekdays at 9 am and 4 pm.

• Immediate processing may attract a fee.

15. Payments by Motu
    1. Payments are made weekly net of Motu service fees.
    2. Payment made to people who have completed required FICA information.
    3. Payment of utility amounts can be paid directly to the body corporate if all units are managed by Motu.
16. Promise-to-Pay
    1. This is an immediate credit to reconnect services while waiting for payment to clear and is reversed after 18 hours.
    2. Promise-to-Pay for is tenants’ convenience and is at the landlords’ discretion.
    3. The landlord can stop this service in the app by setting the limit to 0.
    4. Fees may apply to this service.
17. Utility Tariffs
    1. Motu charges the relevant prevailing municipal tariff, or as instructed by the client.
    2. Landlords and the body corporate may initiate other charges at their option.

Service Levels

18. Service Levels
    1. Connectivity and uptime: > 99%
    2. Response to emergency: 4 hours
    3. Response to non-emergency: 48 workings hours
19. Maintenance Checks:
    1. The managing agent or their nominee is responsible for first line response when an alert is received.
    2. Issues are escalated as needed.

 + REGISTRATION FORM +